In this episode of the podcast I discuss the importance of managing difficult or contentious conversations successfully.
In this episode I will cover:
- What difficult conversations are.
- Why we avoid having them.
- The dangers of avoiding these conversations.
- My top tips on how to carry out these conversations successfully.
- It should not be a surprise – Ensure that you are holding regular conversations about the required standards and performance.
- Conquer your fears – The conversation in your mind is always worse than that of reality.
- Change your mindset – A difficult conversation tends to go best when you think about it as just a normal conversation.
- Be prepared – You need to ensure that the evidence backs up what you are trying to achieve.
- Be positive – Spin your questions with a positive approach to open the lines of communication and have a positive dialogue.
- Handle reactions with care – Acknowledge emotions and respond with kindness and empathy.
- Cut out all distractions – Give your whole, undivided attention to the conversation.
- Be consistent – Hold all your employees accountable to the same performance expectations.
- Keep it confidential – Builds trust and confidence.
- Summarise your understanding and agree a way forward – Encourage your employee to come up with the solution.
Please do leave any comments, ideas and best practice below. Please ensure that any comments are respectful to all views and opinions.
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