Communication, or the lack of it, is the number 1 cause of disputes between employers and employees. When advising clients about situations that have reached the Employment Tribunal stage I can, in 9 out of 10 cases, identify when things first started to go wrong, and that it could have been resolved if communication had been better.
Business owners and managers often say things like, “they are only employees they don’t need to know the ins and outs of the business”, or “it takes too much time”, and I agree employees do not need to know everything that you as the business owner are party to, but what is the harm in keeping the staff in the loop about key decisions or business issues.
Where there are clear lines of communication employees feel empowered, that they are regarded as important to you, and it gives them the certainty to feel secure in their position. It also reduces the risk of misunderstanding about what you want from your staff, and how they are required to behave or act for you.
My passion is to help employers and business owners to be the best employers they can and therefore if you want to be the best employer in your industry drop me an email to arrange a no obligation discussion and quote. Email: firstname.lastname@example.org
This article was written by Alison Colley, Solicitor and Director at Real Employment Law Advice.
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